Shipping & Returns
We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to notify you via the email you provided. We ship through U.S. Postal Service and UPS. All packages can be tracked through their websites with the tracking number we provide to you.
We fill domestic orders via U.S. Postal Service First Class mail, which generally results in delivery within 4 to 5 business days. Requests for use of a courier service or overnight shipping cannot be processed on this website; however, we generally can accommodate these request if you place your order by phone at the telephone number first appearing above.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. JusB* is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.
We currently ship to the United States. All international sales are subject to all applicable U.S. and foreign export controls (including, without limitation, the Export Administration Act of 1979, the Export Administration Regulations promulgated thereunder, the U.S. Arms Export Control Act and the International Traffic in Arms Regulations), and by placing an order through this website, you affirm that you will comply with all such applicable export controls and regulations.
You will be the importer or exporter of record and are responsible for all required licenses, permits, and authorizations. Customs and import duties may apply to international sales. Those charges are the responsibility of the recipient of your order and vary from country to country. It is your responsibility to check with the appropriate authorities to verify whether the country to which you are having products delivered permits the importation of those products and whether customs or import duties or similar charges will apply. JusB* is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen), JusB* will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.
PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.
PRODUCT DEFECTS & DAMAGED PACKAGES: We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren't notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
We understand that you may need to return a product. Should you feel the need to do so, you have 30 days from the date of purchase to initiate the process. Please contact us at (303) 668-9+085 or JusBmindful@gmail.com and one of our Customer Care Representatives would be happy to assist you.
We typically process approved return/refund requests within 1-2 business days.